Collections Coordinator

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay.

It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay.

It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The purpose of the Collections Coordinator is to provide administrative and secretarial support for Collections Management and Collection Associates while using the highest degree of discretion in confidential matters. This role uses analysis, planning and organizational methods and resources to accomplish tasks. Some degree of creativity, data analysis and problem solving skills are required to effectively provide solutions to department issues.

The Collections Coordinator is to follow department policy and procedures, exhibit teamwork, prepare and maintain accurate files, initiates the appropriate repossession and post auction notices as directed and as required by law. This position has moderate supervision of work and duties include, accurately processing incoming payments such as auction proceeds, trustee payments and third-party collection agency recoveries and timely filing of repossession invoices and condition reports.

The Collections Coordinator refers post-charge off accounts to third party collection agencies, completes reports, prepares legal documentation and forms, monitors office supply inventory, assists with projects and compiles data as requested. In addition, this role assists the team with the daily outgoing correspondence and works cooperatively with team members to accomplish work and special projects to include providing or inputting data for basic reports and spreadsheets and to complete other work assignments as requested.

• Proven ability to take independent action on assigned tasks and to prioritize work
• Strong communication, interpersonal and persuasion skills
• Attention to detail and accuracy
• Strong organizational, analytical and problem solving skills and sufficient expertise to organize arrangements
• Familiarity with PCs and applicable software
• Working knowledge of Collection regulatory requirements, laws and credit union policies and procedures.

• Effective knowledge
• Accountability and self management
• Teamwork and leadership
• Communication
• Innovation and problem solving

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#IND
100

0-1 years of related experience

No

General and business knowledge equivalent to a high school diploma

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our…