Clerical Assistant ; LIHEAP - Chester County Assistance Office

THE POSITION

Department of Human Services is seeking a Clerical Assistant 2 to support LIHEAP operations in the Chester County Assistance Office. In this role, you help keep important services moving by completing essential clerical tasks. You will gain hands‑on experience in a fast‑paced office environment that values teamwork. Take this opportunity to assist a program that provides meaningful help to the community.

This position supports LIHEAP by completing daily clerical tasks that keep documents, data, and client information organized. It plays a key part in providing clear communication, accurate recordkeeping, and strong customer service. As a Clerical Assistant 2, you will perform the following duties:

• Scanning Tasks:
  Scan and categorize documents using dedicated scanners or multifunction devices
• Data Entry:
  Input information into CIS, Mapper, and other automated systems
• Record Filing:
  File documents and purge case records according to retention schedules
• Visitor Reception:
  Greet visitors and direct them based on their service needs
• Information Sorting:
  Review and sort mail, printouts, case messages, and logs
• Supervisor Communication:
  Discuss procedures and share suggestions to support job performance

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full‑time, seasonal employment, 37.5 hours per week.
• This is a full‑time, seasonal position that typically runs for 6‑8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, with a 1‑hour lunch.
• Travel and overtime as needed.
• Work Conditions:
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework:
  This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Thorndale, PA.
  
  The ability to telework is subject to change at any time.
• Salary:
  Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must meet the PA residency require men t . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Chester County. If no eligible candidates who live within Chester County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need…