Operations Admin I

Location: Hunker

Fed Ex -  - Responsibilities:
Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering telephone);
Review, research and enter data in systems to support functional area;
Compile data and generate regular and ad hoc reports for management;
Serve as frontline customer service to receive, resolve, and escalate inquiries;
Assist management with Business Control Self Assessment (BCSA) audit data retrieval;
Manage records including maintenance, destruction, and inventory;
Support quality assurance/loss-prevention functions and address searches/corrections to mitigate loss and ensure timely delivery;
Enter Independent Contractor settlement information and DOT-required files; track IC settlement-related data;
Enter vehicle mileage records and coordinate with ICs and Linehaul staff to resolve issues;
Track metrics such as IC charge backs, complaints, and maintenance compliance; prepare weekly management reports;
Receive IC inquiries related to settlement, uniforms, decals, etc.; route to management for resolution