Secretary, Administrative​/Clerical

Job Posting

Full Time (80 Hours/Biweekly)

Shift: Mon-Fri day/eve flex

Wound Care-Under the direction of an Outpatient Clinical Manager or Department Director, acts to greet and receive patients/customers using outpatient services and provide clerical, registration, data entry, insurance verification and "front office" functions for department staff and management. Liaisons with other hospital departments, medical offices, staff, insurance representatives, etc. for effective, efficient, friendly customer satisfaction.

Physical Medicine-Under the direction of the Department Director or Clinical Manager, acts to greet and receive patients/customers using outpatient services and providing clerical, registration, data entry, insurance verification and "front office" functions for department staff and management. Liaisons with other hospital departments, medical offices, staff, insurance representative, etc. for effective, efficient, friendly customer satisfaction.

Clinical Engineering:
Under the direction of the Director and Assistant Director of Plant Operations and the Director of Clinical Engineering, performs various clerical and secretarial duties in the Plant Operations Department and Clinical Engineering Department.

Cardiovascular Services-Receives and directs patients and visitors to the Cardiovascular Services Department. Coordinates patient flow within the department and accurately processes patient information. Schedules appointments and handles telephone procedures in an efficient manner.

Job Class Specifics-Wound Care

1. Maintains established policies and procedures, objectives, quality assessment and safety standards. Assists in developing Unit and Department Standard Work.
2. Participates in review of emergency procedures and is capable of assisting in emergency situations.
3. Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
4. Interprets and explains the individual insurance benefit services and policies to the patient and/or family as needed. Consistently verifies insurance coverage.
5. Coordinates insurance related needs eg. Obtaining authorizations, waivers/ABN's, and insurance tracking.
6. Practices fiscal responsibility through improvement and innovation.
7. Processes patient referrals promptly and cordially.
8. Obtains necessary information to prepare patient hospital account record and complete registration process in accordance with established standards.
9. Coordinates schedules with other services as appropriate. 10. Opens and routes incoming mail; distributes correspondence and other materials to staff. 11. Processes telephone calls cordially and efficiently, takes appropriate messages. 12. Maintains up to date patient accounts. 13. Maintains department records appropriately (purchase requisitions, correspondence, department forms, etc.). 14. Prepares memos, reports, etc. accurately and with appropriate formats, accurately proofreads.

Able to produce excel spreadsheets. 15. Schedules patient appointments within established parameters. 16. Maintains and updates required patient and regulatory postings in a timely manner. 17. Schedules meetings, training, and other requirements for staff. 18. Orders and maintains appropriate inventory of offices supplies. 19. Maintains a clean, safe office and waiting room area and participates with environment of care practices.

20. Performs a variety of billing functions including charge entry, patient payment collection and reconciles daily payments. 21. Coordinates with equipment suppliers to support customer care needs. 22. Participates in staff meetings and attends other meetings as assigned. 23. Competes downtime computer process consistent with organizational standard work. 24. Appropriately monitors and manages required work queues to assist with department operations.

25. Runs required Epic reports at appropriate intervals. Follows up with staff. 26. Performs other duties as identified.

Job Class Specifics-Physical Medicine

1. Maintains established policies and procedures, objectives, quality assessment and safety standards. Assists in developing Unit…