Coordinator, Mail and Center

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.

Reporting to the Director of Auxiliary Services, the Coordinator of the Mail and Copy Center (M&CC) will manage all aspects of the M&CC and serve as back up for the Receptionist/Switchboard operator as needed.

• Manage the daily operations of the Campus Mail Center and Copy Center (M&CC).
• Respond appropriately to customer needs (Faculty, Staff and Students) at the M&CC service windows, as well as to telephone calls and emails.
• Hire, train and supervise a student staff workforce to operate the M&CC and to provide customer service.
• Create and manage student worker schedules. Review and approve student worker timecards in MyEastern.
• Complete tasks collaboratively and constructively with the M&CC student staff.
• Prepare and sort mail daily for pick-up and delivery to the U.S. Post Office and throughout campus.
• Create and maintain faculty, staff and student delivery location lists. Issue and maintain student mailboxes.
• Manage the package tracking system. Receive and route campus mail/packages from carriers (e.g., USPS, UPS, Fed Ex, DHL, Amazon) to appropriate faculty, staff and students.
• Maintain current knowledge of carrier regulations and computerized systems.
• Collect and maintain forwarding addresses for campus resident students in order to forward mail as needed.
• Investigate problems or concerns involving lost or misplaced mail/packages within the university.
• Oversee copy center tasks, including receiving, processing and distributing copy work in a timely fashion.
• Manage the print shop by operating EFI Digital Store Front Web‑to‑Print (W2P) software and solution.
• Generate reports and provide analysis of postage, package tracking, and copy work as requested by supervisor.
• Maintain and manipulate data for reporting purposes and lists via Microsoft Excel spreadsheets and Word.
• Proactively order copy paper and supplies needed for M&CC operations.
• Oversee EU campus switchboard. Train and equip student staff to receive and transfer calls appropriately.
• Be classified as an EU “Essential Employee” and be able to work some nights and weekends when needed.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation.
• Seek to treat each member of the campus community with fairness, dignity and respect, seeking a spirit of unity and harmony as we join together to achieve our common mission.

• Proven organizational and operational skills necessary to efficiently coordinate and complete the daily tasks of the Mail and Copy Center.
• Proven supervisory skills in customer service operations.
• Skill in identifying and resolving customer problems.
• Skill in completing multiple tasks at once.
• Ability to communicate professionally with faculty, staff, students and vendors.
• Ability to work independently and meet managerial goals.
• Experience with production printer/copier equipment, postage meter mailing machines, package tracking systems, and telephone switchboard operations is preferred.
• Experience, knowledge…