E-Commerce Logistics Coordinator

Breitling U.S.A., Inc. designs and creates high-precision timepieces with an uncompromising commitment to design excellence. Since 1884, Breitling has established a global reputation, playing a pioneering role in the development of the wrist chronograph. Renowned for its spirit of innovation, Breitling has earned a place of privilege in aviation, science, sport, and technology. Breitling manufactures its own movements in-house, and the quality of every watch is confirmed by its status as a COSC-certified chronometer, made in Switzerland.

Position Summary: The e-Commerce Fulfillment Associate will be responsible for delivering superior logistical support to the company’s e-Commerce business and other Digital initiatives. Reporting to the e-Commerce Manager and Shipping Manager, the e-Commerce Logistics Coordinator will prepare and process orders for shipment and handle returns with the goal of achieving streamlined fulfillment workflow. This is a hands-on position requiring the ability to work in a fast-paced environment and effectively prioritize workflow to ensure excellence in executing order fulfillment across multiple programs.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Lead E-commerce Logistics team with all escalations pertaining to dedicated e-commerce stock and central stock in order to meet SLA’s and KPIs, making decisions in order to meet standard business requirements.
• Overseeing all pending returns and status, communicating with vault and pushing flow.
• Resolving all customer complaints raised by CS for returns (damaged product, replacements, returns outside of return window, etc)
• Managing all inbound gifting inventory and allocation, ( tracking pending gifts, transit, pending quantities, etc)
• Develop a status report to keep teams informed on all outstanding claims
• Organizing team schedule for holiday season collaborating with Logistics Team on times, cut-off times, and dates.
• Prepare, pack and ship e-Commerce orders including gift wrapping in an efficient manner and with great attention to detail.
• Process customer returns within company specified SLA’s (Service Level Agreement)
• Identify glitches in fulfillment process, elevate to e-Commerce Manager where necessary and troubleshoot to resolution.
• Ensure compliance with company-wide global standards and procedures.
• Communicate clearly and concisely with internal and external departments to ensure best level of service.
• Maintain cleanliness of workroom area.
• Provide support to shipping department once Ecommerce tasks are completed.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

• High school diploma required; bachelor’s degree preferred.
• 1-2 years’ professional experience, preferably in e-Commerce, fulfillment and/or logistics in the Consumer Package Goods (CPG) and/or fine jewelry industry.

Language Ability:

• Excellent interpersonal and communication skills, both oral and written, with the ability to build and maintain productive relationships.
• Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employee and departments.

Reasoning Ability:

• Excellent organization skills with thoroughness and meticulous attention to detail.
• Must be able to multitask,…