Associate Service Coordinator

Location: West Point

Job Title:
Relocation Project Coordinator
Job Duration: 9+ months on W2

Job Location:

West Point, PA

Job Purpose:
Works inside designated customer sites coordinating client moves or providing high touch support. Coordinates and communicates with end users regarding all aspects of the One Source Program including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for managed activities, safety and day to day lab operations

Core Job Duties:
Procure and drive engagement of appropriate resources.
Manage and keep appropriate schedule and effectively communicate changes, impact and resolutions to key stakeholders to ensure proper action is taken in all areas.
Interface with key stakeholders, vendors and subcontractors to secure a diverse range of services required during the project(s).
Properly delegate and oversee the execution of project deliverables utilizing current process and implement improvement when needed to insure highest level of efficiency in execution and customer satisfaction.
Maintain constant communication with customers to address projects progress, including accomplishments, challenges and deliverables to keep complete transparency in the process.
Maintain communication with Regional Project Manager to address progress, challenges and other aspects of the business.
Maintain records of time and costs to ensure accurate accountability of project resources and finance elements.
Assist with refinement of operational metrics to insure continuous improvement for current and future process.
Utilize collected data to develop strategic action plans for cost savings and efficiency opportunities.

Qualifications, Skills & Experience:
Bachelor s degree in Science or Business Management;
Master s in Business Management preferred.
PM certification (CAPM, PMI, PMP, PRINCE2) recommended but not required.
3-5 years in an FDA regulated industry, particularly in a Quality Assurance department, preferred
Familiarity with Project Management concepts a must.
Excellent communication skills, experience with customer interaction.
Ability to influence cross functional teams and various levels of professionals.
Availability to travel (up to 40%)
Highly organized, attention to detail.
Proficient with Microsoft Office; MS Project a plus.