Sales Support and Order Integrity Specialist

Sales Support and Order Integrity Specialist

SWIM USA is a family owned and operated swimwear company established in 1936. We are a global industry leader in the design, manufacture, and marketing of branded, licensed, and private label swimwear. We are looking for a dynamic Sales Support and Order Integrity specialist to join our team in Nazareth, PA.

Job Summary

The Sales Support and Order Integrity Specialist role is responsible for providing sales related support to sales staff and completing administrative tasks related to operational activities.

Primary Duties and Responsibilities

• Divisional Ownership/Communication – serve as point person for order entry, allocation, RA’s, and warehouse questions for assigned division(s) and communicate effectively with all levels of the company.
• Retailer communication – regularly communicate with retailers regarding delivery issues and concerns.
• Cross‑functional collaboration – support and collaborate with product management, sales, distribution, credit, and allocation teams.
• Sales Support – assist both internal and external sales staff in performing their tasks more effectively.
• Order Entry – manage overall order adjustments, cancellations, priority codes and dates, expediting requests, rushing orders and altering shipping information when required.
• EDI processing – identify shortages at the style/color/size level.
• Price maintenance – maintain retail prices.
• Unit Planning Meetings – act as the go‑to person for all issues globally and at the micro level, partner with PMs and sales teams regarding cancellations, returns, and other issues.
• Reporting – prepare allocation reports, communicate concerns to reps or retailers, make decisions to clean up and maximize sales, attend weekly or bi‑weekly allocation meetings, own allocation to maximize shipping %.
• Order Status – check daily allocation, ensure complete and on‑time shipping, alert sales of any changes or cancellations.
• Returns & Cancels – manage returns and cancellations.
• Additional reporting – create new reports to improve efficiencies and timeliness for customer and sales support role and sales teams.

Qualifications / Requirements

• Bachelor’s degree or equivalent.
• Polished professional presence and demeanor.
• Experience with Blue Cherry and Threadvine a plus.
• Results‑oriented and process driven with high expectations of self and team.
• Proficiency in MS Office, strong Excel skills.
• Excellent administrative, clerical, record‑keeping and computing skills.
• Strong time management, accuracy, attention to detail and ability to issue clear instructions.
• Effective communication and interpersonal skills to collaborate with customers and internal departments.
• Great customer service skills.
• Independent decision‑making with little supervision.
• Experience with ERP systems preferred.
• Comfortable handling large influx of emails.
• Knowledge of B2B.

Travel

Not required.

Working Conditions

Office environment.

Physical Demands

None specified.

Note – Manager reserves the right to modify job description based on business needs.