Manager Commercial Operations

Position: Manager, Contract & Commercial Operations
Location: Moosic

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* Job title:

** _Manager, Contract & Commercial Operations_

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Location:

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** Moosic, PA

** About the Job*
* The Manager, Contract & Commercial Operations is part of the Vax Serve Business Operations team.  This individual supports the overall goals of the Vax Serve organization by leading all aspects of Vax Serve's private contracts (Flu and Mainline, including Heplisav), as well as all activities associated with Non-Sanofi Vaccine contract fulfilment. Additionally, this role supports the Vax Serve sales teams by providing detailed insights into customer contract eligibility and pricing that aid in maintaining and growing the Vax Serve business It also supports Business Operations initiatives across all segments, including training, firewall governance, and other operational needs.

This position requires a highly motivated individual who can work effectively in a dynamic environment with a high degree of autonomy. This position requires a detail-oriented focus, strong communication skills and financial acumen.

This position is based in the Moosic, PA and reports into the Head of Business Operations & Risk Management.

Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI Vaccines driven breakthroughs. In Vaccines, you'll help advance prevention on a global scale - and shape the future of immunization.

** About Sanofi*
* We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

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* Main responsibilities:

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* Vax Serve Private Contracts:

+ Manage end-to-end system setup and administration of Vax Serve private contract agreements, including the Retail and General Market segment of Sanofi Vaccines, oversee the full contract lifecycle from drafting through execution; partner with sales teams to provide operational support; and ensure all approved pricing updates are implemented accurately and in a timely manner

Contract Admin Mailbox Management:

+ Assist in the management of the Vax Serve Contract Administration Mailbox by responding to inquiries from our internal partners. This will include, but is not limited to, eligibility reviews, GPO membership files, CSEG 407/501 linkage report and other contract-related requests

Chargeback Support:

+ Supports the manager of Chargebacks with reconciliations and other tasks, including identifying any issues and root cause for chargeback rejections/variances

Business Operations Support:

+ Identify & recommend process improvements across Business Operations and work with other team members to develop and implement enhancements. Drive cross-training initiatives across business operations, enhancing team versatility and knowledge sharing to ensure continuity, scalability, and consistent execution across key operational functions.

+ Oversee the Vax Serve firewall governance program, ensuring the integrity and effectiveness of firewall controls; develop and maintain standard operating procedures (SOPs); support the design and delivery of annual and online training; conduct regular firewall testing and validation; and drive consistent firewall training and compliance across all business units

+ Lead end-to-end resolution of aged open credits and returns for strategic and high-priority customers, serving as the central point of coordination across teams; escalate issues as needed, drive timely resolution, and establish standardized processes to expand ownership beyond a single team and ensure consistent execution across the organization

+ Other ad-hoc projects, as needed

** About You*
* Experience

+ 3+ Experience in healthcare industry, pharmaceuticals, or vaccines, with some contracting experience, is preferred

Soft skills

+ Ability to work in a fast-paced environment and be agile/adaptable to changes.

+ Ability to prioritize and manage multiple projects, and effectively collaborate and communicate with internal & external partners

+ Detail-oriented self-starter capable of owning initiatives from beginning to end

+ High level of personal and professional integrity with strong work ethic

Technical skills

+ High attention to detail/accuracy.

+ Strong written/oral communication skills.

+ Systems:
Microsoft Excel and Microsoft Word. SAP a plus.

Education

+ BA/BS Degree required (Business degree preferred)

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Languages:

English

** Why Choose Us?*
* + Bring the miracles of science to life alongside a supportive, future-focused team.

+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.

+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

+ Take good care of yourself and your family, with a wide range of health and…