Sales Operations Analyst

Job Summary

The Sales Operations Analyst will be responsible for managing the sales team’s monthly commission calculations, maintaining commission programs, and ensuring accurate variable compensation reporting. The position also includes analyzing business trends, assisting with executive reporting, and supporting the development of business intelligence reports and strategic projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform monthly commission and bonus calculation for the sales team, including:
• Maintain the sales team’s quotas on a monthly basis.
• Maintain commission programs. This includes setting up new employees based on employment agreement, removing terminated reps, and ongoing maintenance of the commission model to align with any plan changes.
• Vet monthly gross profit for use in variable comp calculations and make corrections, as needed.
• Calculate monthly variable compensation, create commission reports, and submit variable compensation to payroll.
• Distribute monthly commission statements to the sales team.
• Manage the auto reimbursement program for the sales team and coordinate payments with payroll.
• Assist with the management and calculation of SPIFF campaigns for the sales team.
• Assist with reporting and analysis, including:
• Analyze customer and business trends on an ongoing basis.
• Assist with month‑end reporting to executive leadership.
• Maintain business intelligence reports; in cases of new reporting needs the associate may be asked to develop reports themselves or act as liaison between sales and the IT team.
• Perform ad‑hoc reporting requests as needed.
• Assist with larger‑scale, strategic projects for the sales team or organization at large.

• Analytical – Designs workflows and procedures to maintain sales commission programs; gathers and interprets data using primary and secondary research techniques, complementing these with intuition and experience to develop meaningful recommendations; synthesizes complex information from multiple and varied data sources.
• Problem Solving – Follows a systematic approach to maintain commission programs and reporting analysis and is able to adapt it to accommodate specific requirements; capable of structuring problems for ad‑hoc initiatives and conducting analysis with minimal supervision.
• Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
• Accuracy – Executes tasks diligently to ensure that information related to commission programs is correct.
• Dependability – Takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
• Interpersonal – Demonstrates comfort in interacting with internal and external resources at all management levels; demonstrates flexibility with regard to changing priorities, instruction, and/or stakeholders; respects confidentiality of sensitive information; remains open to others’ ideas and tries new things; keeps emotions under control.
• Initiative – Takes independent actions and calculated risks; requests and offers help as needed.
• Oral Communication – Speaks clearly and persuasively; listens well and requests clarification when required; responds to questions promptly and professionally; is comfortable presenting findings in a group environment.
• Written Communication – Writes clearly and informatively; varies writing style to meet the needs of the intended readers.
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment‑free environment.
• Ethics – Treats people with respect; honors commitments; inspires the trust of others; upholds organizational values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BA/BS)…