Training Manager

Pengate Handling Systems is a full-service provider of material handling equipment and solutions, helping businesses move, store, and manage products more efficiently. We design, build, and install conveyors, automation systems, and custom storage solutions tailored to each customer’s operational needs. Our solutions improve workflow, increase productivity, and enhance safety across a wide range of industries.

• Develop and execute a comprehensive training strategy that supports technician onboarding, development, certification, and career progression.
• Create and maintain structured training pathways for technicians at various skill levels.
• Partner with service leadership to identify workforce capability gaps and implement targeted training solutions.
• Establish competency models, skills matrices, certification standards, and training requirements.
• Support improvements in technician productivity, quality, safety, customer satisfaction, and employee retention through effective training programs.

• Evaluate and improve training delivery processes to increase efficiency, consistency, and scalability.
• Develop capacity planning models that align instructor availability, geographic coverage, and training demand.
• Implement scheduling processes and tools that improve visibility and coordination across stakeholders.
• Reduce customer training lead times through process optimization, forecasting, and resource planning.
• Establish standardized workflows for training requests, prioritization, scheduling, and program administration.
• Drive continuous improvement initiatives focused on increasing training throughput and reducing operational bottlenecks.

• Manage the full lifecycle of training programs, including planning, implementation, execution, evaluation, and continuous improvement.
• Establish service level expectations and performance metrics for training delivery.
• Develop dashboards and reporting to measure training effectiveness, utilization, completion rates, and operational performance.
• Ensure training programs remain aligned with OEM requirements, industry standards, and business objectives.

• Oversee learning management systems (LMS), certification platforms, and other training technologies.
• Evaluate and implement new tools and digital learning solutions to improve training effectiveness and scalability.
• Ensure training records, certifications, and compliance documentation are maintained accurately.
• Leverage technology and automation to improve reporting, scheduling, communication, and overall program administration.

• Partner with Sales and Customer Solutions teams to support customer training initiatives and revenue growth opportunities.
• Coordinate training logistics, including scheduling, instructor assignments, travel, materials, and related administrative functions.
• Monitor customer demand trends and proactively adjust training resources and capacity.
• Stay informed on industry trends, emerging technologies, and equipment advancements to ensure training programs remain current and effective.

• Ability to develop and execute training strategies that align with business goals and workforce development initiatives.
• Experience balancing competing priorities across internal employee development and customer-facing training programs.
• Strong decision-making skills with a data-driven, results-oriented approach.

• Experience evaluating and improving operational processes to increase efficiency, scalability, and effectiveness.
• Ability to identify bottlenecks, streamline workflows, and implement sustainable solutions.
• Familiarity with Lean, Six Sigma, Kaizen, or similar continuous improvement methodologies preferred.

• Strong understanding of training operations, resource planning, scheduling, and capacity management.
• Ability to align instructor availability, training demand, and business priorities.
• Experience improving service…