Associate Director, Change Management

Overview

Digital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation, more efficient processes, and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed, capacity, and robustness across DSCS.

• Lead development and execution of integrated change management strategies across DDT programs and use cases
• Partner with DDT Leadership Team, workstream leads, and use case owners to align change strategy with program objectives and value realization
• Drive stakeholder engagement, including impact assessments, readiness planning, and sponsor alignment
• Establish and lead a change agent / champion network to support adoption across DSCS
• Define and execute communications and training strategies to support awareness, understanding, and behavior change
• Track adoption metrics, risks, and resistance, implementing mitigation actions to ensure sustained adoption
• Support post-go-live activities including reinforcement strategies, hypercare, and continuous improvement
• Provide coaching and guidance to program teams and sponsors on change management best practices
• Drive alignment between change strategy, communications, training, and delivery teams to ensure integrated execution

• Develop and maintain change impact assessments across people, process, and technology dimensions building out the necessary details within the project schedule
• Establish stakeholder engagement strategies, including sponsor spine and governance alignment
• Design and implement communication and engagement plans tailored to multiple audiences (executive, functional, end-user)
• Partner with Learning & Development to define training strategy and enable capability building across teams
• Ensure consistent application of change management frameworks, tools, and templates across DDT initiatives
• Monitor adoption, engagement, and behavior change using defined KPIs and feedback loops
• Identify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptake
• Develop executive-ready materials, including presentations, talking points, and change updates
• Facilitate workshops and alignment sessions across cross-functional teams
• Contribute to continuous improvement of DDT change management practices and playbooks

Education:

• Bachelor’s Degree required; advanced degree (MBA, MS, or equivalent) preferred in business or pharma related field

Required

Experience And Skills:

• 5-10+ years of experience in change management, digital transformation, or organizational effectiveness within Pharma/Biotech
• Proven experience leading large-scale, cross-functional change initiatives
• Strong stakeholder engagement and influence skills across senior leadership and global teams
• Demonstrated ability to develop and execute adoption, communication, and training strategies
• Experience working in program delivery environments with integrated governance and stage-gate processes
• Strong business acumen and ability to align change efforts to measurable business outcomes
• Excellent communication skills, including executive storytelling and presentation development
• Demonstrated ability to coach leaders and teams on change management practices
• Experience working in complex, matrixed organizations

Preferred

Skills:

• Experience in process development
• Familiarity with digital and data platforms (analytics, automation, data foundation)
• Experience supporting hub-and-spoke operating models
• Knowledge of change methodologies (e.g., Prosci, CEM, SRF)
• Experience building and scaling change networks

Required Skills: Change Management, Digital Transformation, Stakeholder Engagement, Communications Strategy, Training & Capability Building, Adoption Strategy, Governance Integration, Change Impact Assessment, Cross-Functional Leadership, Program Support, Executive Communication, Organizational Change, Continuous Improvement, Data-Driven Decision Making

Preferred

Skills:

Change Frameworks (Prosci, CEM, SRF), Pharmaceutical R&D, Data & Digital Platforms, Automation &…