Supervisor - Site Services

The Opportunity

In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location:

Malvern, PA

Shift: Monday – Friday | Flexible first-shift start time (7:00 AM–9:00 AM) | 5:00 PM end time.

Salary range: $70,000–$75,000 annual base salary, with eligibility for up to a 5% annual bonus.

Benefits:

Health & Wellness

• Comprehensive Medical, Dental, and Vision coverage
• Wellness programs
• Eligible for medical coverage on the first day.

Time Off

• Paid Time Off (PTO)
• Company-paid holidays
• Choice holidays

Financial Well-Being

• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Commuter benefits
• 401(k) retirement plan
• Tuition assistance
• Employee Stock Purchase Plan discount

Education:

• High school diploma or GED required
• Bachelor's degree preferred but not required

Experience:

• Previous experience working within a laboratory, pharmaceutical, biotech, research, or regulated industry environment.
• Demonstrated experience leading multiple teams and operational functions.
• Strong leadership, coaching, and performance management skills.
• Exceptional attention to detail, including reviewing and analyzing operational data in Excel.

Technical

Skills:

• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience working with SAP, vendor management systems, or similar data management platforms.

Additional Requirements:

• Ability to lift 50 lbs
• Previous experience in a GMP-regulated facility is strongly desired
• Strong communication skills

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Lead and develop a team of approximately 15 associates across multiple laboratory support functions.
• Oversee daily operations for:
• Glasswash and autoclave services
• Bioreactor assembly
• Pipette management and calibration programs
• Vendor escorting services
• Gas cylinder management
• Manage relationships and performance of third-party vendors supporting dry ice, garments, and gas services.
• Maintain accountability for site performance, KPIs, and Service Level Agreements (SLAs).
• Drive continuous improvement initiatives focused on quality, efficiency, safety, and customer satisfaction.
• Ensure compliance with safety, regulatory, GxP, and customer-specific laboratory requirements.
• Partner with customers to address operational needs, escalations, and service planning.
• Support recruiting, onboarding, performance management, succession planning, and talent development.
• Manage site-level operational and financial performance, including labor productivity and resource planning.
• Serve as the primary management contact for laboratory support operations.
• Perform other duties as assigned.

On-Call Requirements:

• Paid on-call rotation approximately once per quarter, shared among four managers.
• Must be available to respond to occasional after-hours calls related to gas manifold alarms and liquid nitrogen cylinder exchanges.
• On-site response may be required during on-call periods, although events typically occur only one to two times per year.
• Required to report on-site at least once per quarter during scheduled on-call rotation.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments…