Process Management Specialist

Process Management Specialist

Group Insurance has an exciting opportunity for a Process Management Specialist to join the Business Solutions Team. The Business Solutions Team partners with Group Insurance business leaders to address complex, cross-functional, and systemic challenges impacting the service model. The team focuses on data-driven problem solving, risk-aware solution design, and sustainable operational improvement aligned to our guiding principles.

The Process Management Specialist is a senior individual contributor who serves as a Business Lead for high-impact initiatives. This role independently owns and delivers work while also acting as a trusted thought partner and backup to the Business Solutions leader. Success in this role requires deep Group Insurance knowledge, strong executive presence, and the ability to influence outcomes across teams and leadership levels without formal authority.

This position requires process improvement proficiency, including hands-on experience designing, analyzing, and improving end-to-end processes using data-driven and structured improvement approaches. Strong analytical, presentation, and technology-forward skills are essential, along with the ability to collaborate closely with Business Analysts and cross-functional partners to translate complex process challenges into clear, actionable improvements.

The Employee Work Arrangement (EWA) for this role is remote, but if not East Coast based, you must be able to work Eastern Time Hours (8:00-4:00 or 9:00-5:00 ET).

What You Can Expect:

• Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment.
• Apply structured, data-driven problem-solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements.
• Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives.
• Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed.
• Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions.
• Partner closely with Business Analysts and cross-functional team members to translate business needs into clear requirements, insights, and recommendations.
• Influence and align stakeholders across business, operations, technology, and control functions without formal authority.
• Use data, analytics, and AI-enabled tools to generate insights, identify trends, and support evidence-based decision making.
• Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements.
• Communicate clearly and confidently with cross-functional teams and senior leadership, translating complex analysis into concise, compelling narratives.
• Model and coach best practices in problem solving, project execution, and continuous improvement.

What You'll Need:

• Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments. (Highly preferred)
• Deep knowledge of Group Insurance products, operations, and service models.
• Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously.
• Proven ability to influence, build credibility, and drive alignment without direct authority.
• Excellent presentation, storytelling, and executive communication skills.
• Strong analytical capability, including the ability to interpret data and use insights to inform decisions.
• Experience leveraging data, analytics, and AI capabilities to support business problem solving.
• Strong interpersonal skills with a collaborative, team-first mindset; able to build trusted relationships and work effectively within cross-functional teams.
• Positive, adaptable, and approachable working style, with the ability to balance independent ownership with shared accountability.
• Sound judgment, strong attention to detail, and a commitment to delivering high-quality, complete outcomes.
• Ability to operate effectively in a fast-paced, evolving environment.
• Proficiency to expert-level skills in Microsoft Office and Power Platform tools, including Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and collaboration tools such as Miro.