Service Operations Coordinator

At Eastern Controls, we value different opinions, backgrounds, levels of experience, and skillsets. When you join our team, you’ll learn from well-qualified professionals contributing their specialized industry knowledge to the work we do.

Eastern Controls is a leader in process automation solutions serving Life Sciences, Power, Water & Wastewater, Chemical, Food & Beverage and other critical industries. Since 1969, we’ve built our reputation on technical expertise, exceptional customer service, and long-term partnerships.

As the Service Operations Coordinator, you are the operational hub of our service organization, ensuring customers receive an exceptional experience while supporting technicians with the resources they need.

• Coordinate service order entry, invoicing and customer communications.
• Support scheduling, recurring maintenance contracts and purchase order accuracy.
• Coordinate fleet vehicles, uniforms and technician resources.
• Partner with supervisors and manufacturers to coordinate technical training.
• Identify opportunities to improve service processes.

Highly organized, customer-focused, detail-oriented, collaborative, and comfortable managing multiple priorities.

High school diploma required; 5+ years in customer service, service coordination or administrative operations. ERP/service software experience preferred.

Family-owned culture, professional growth, competitive compensation, excellent benefits, and meaningful work supporting critical industries.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• You will generally be in a typical office environment.
• The performance of this position will require exposure to the manufacturing areas where the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection, hard hats etc. are required.