TPA Specialist

Tpa Specialist

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

We are seeking a TPA Specialist to join our Employee Benefits Third-Party Administration (TPA) & Technology team. As a core contributor to day-to-day TPA operations, the TPA Specialist will support client servicing, plan administration, and the execution of key deliverables that directly impact client satisfaction and retention. Responsibilities include supporting Consumer Driven Health Plans (FSA, HRA, HSA), COBRA administration, benefits technology platforms, compliance services, claims processing, and client support.

This position is critical to supporting the continued growth of the TPA operations, including the onboarding of new clients and the transition of administrative services previously managed by external vendors within Acrisure.

Responsibilities

• Manage daily monetary transactions related to claims, contributions, and revenue.
• Process Positive Pay and ACH files for FSA, HRA, and HSA accounts.
• Set up and maintain new and existing consumer-driven health plan clients.
• Generate monthly invoices for administrative services clients.
• Maintain and support the 1
  
  Cloud Consumer Accounts platform.
• Provide exceptional customer service to individual and group clients.
• Develop a working knowledge of consumer-driven health plans and related services.
• Maintain confidentiality and comply with all HIPAA and PHI regulations.

• Understand the structure and administration of FSA and HRA plans.
• Review and adjudicate claims, including receipt verification and debit card claims review.
• Ensure accuracy and compliance in claims processing.
• Respond to client questions and provide claim-related support.

• Learn and apply COBRA regulations and requirements.
• Set up and maintain new and existing COBRA clients.
• Generate daily COBRA notices and process monthly remittances.
• Maintain the COBRApoint platform.
• Provide customer service and administrative support related to COBRA programs.

• Learn and effectively utilize the Employee Navigator platform.
• Manage the setup and maintenance of client accounts.
• Support clients and internal staff with day-to-day platform navigation.
• Establish and maintain carrier and platform integrations.

• Support the preparation and distribution of compliance-related documents.
• Learn and assist with Forms 1094, 1095, 5500, and 720.
• Utilize compliance software to generate required documentation.
• Stay informed of regulatory updates and changing compliance requirements.

Requirements

• Strong communication, organization, and customer service skills.
• Attention to detail with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel) and general computer skills.
• Analytical mindset with the ability to work independently and solve problems.
• Ability to handle confidential information with professionalism and discretion.
• Willingness to learn benefits administration, insurance terminology, compliance requirements, and related technology platforms.
• Commitment to continuous learning and professional growth.

Education and Experience

• Associate's degree or Bachelor's degree in Business, Finance, Human Resources, Healthcare Administration, Insurance, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience will be considered.
• Previous experience in employee benefits administration, insurance, banking, customer service, claims processing, healthcare administration, or a related field is highly preferred.
• Experience working with benefits administration platforms, COBRA administration, or consumer-driven health plans is a plus.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks,…