Customer Insights Analyst in Braddock, Pennsylvania

GNC Health And Wellness Role

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it.

Join us in empowering others to Live Well!

At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry.

This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day. In this role, you will be at the center of how GNC understands its customers synthesizing various forms of data into clear, compelling stories that shape decisions across Merchandising, Ecommerce, Brand, and Innovation. The ideal candidate brings 1-3 years of hands-on insights or analytics experience and a genuine passion for turning complex data into narratives that move people to act.

You are a practitioner-level user of AI tools and emerging research methods - you're not just familiar with them, but actively deploying them to compress timelines, surface patterns, close the "say-do" gap, and accelerate insight delivery. You thrive in a fast-paced, cross-functional environment and know how to pair smart technology with rigorous thinking to deliver compelling insights that drive growth for the organization.

This is a Full-Time Salary Position

• Ability to synthesize findings across multiple data sources (primary research, syndicated data, social listening, internal analytics, industry reports) into unified insights and recommendations
• Demonstrated fluency with AI-assisted research tools - including LLMs (e.g., Claude, ChatGPT), AI-enhanced platforms and coding of qualitative data (e.g., Canvs), and emerging AI features within syndicated and analytics tools - to compress insight timelines and continue to provide deeper, faster insights
• Work with research partners to execute various quantitative and qualitative consumer research studies - from methodology design through final reporting
• Applies various analytical techniques to move beyond descriptive reporting and surface forward-looking, actionable findings faster
• Maintains and evolves current ongoing customer experience (CX) tracking, aiding in expansion of the program, including surfacing trends across studies and ensuring democratization within the organization

• Translates analyses into executive-ready presentations that clearly communicate the "so what" behind the data
• Builds and maintains recurring research deliverables illuminating key trends and foresight for cross-functional stakeholders including Merchandising, Ecommerce, Brand, and Innovation teams
• Develops data visualizations, AI-generated insight summaries, automated dashboards, and self-serve frameworks that make insights accessible - and faster to consume - across the organization

• Supports the consumer learning agenda across the organization by identifying gaps, trends, and emerging opportunities
• Contributes to new product innovation pipelines through various types of analyses throughout the new product development process (e.g., iterative concept testing, TURF analysis, profiling studies, package design, etc.)
• Tracks competitive intelligence and industry trends to keep GNC informed on the broader supplement and wellness landscape
• Actively scouts, evaluates, and pilots emerging research technologies and automation capabilities - evaluating them for speed, quality, and scalability - to continuously raise the team's insight velocity and competitive edge

• Required to come into the office at least 2-3 days per week working remote the remaining days
• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Regularly/Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

• 1-3 years of experience in consumer insights, market research, analytics, or a related data-driven role
• Bachelor's degree in Marketing,…