Digital CRM Solutions Administrator

Location: Malvern

We are seeking a  
** Digital CRM Solutions Administrator
** to play a pivotal role in maximizing the value of our CRM platform and supporting the digital processes that enable our teams to deliver results. This position is ideal for someone who combines strong technical aptitude with a passion for problem-solving, process improvement, and user support.

As our CRM environment continues to evolve, we need a dedicated professional who can ensure system stability, optimize workflows, and help drive adoption of digital tools across the organization. You will serve as a trusted resource for business stakeholders, partnering closely with IT, Digital Operations, and end users to maintain a reliable and efficient CRM experience.

In this role, you will be responsible for administering CRM workflows, troubleshooting complex system and process issues, and identifying opportunities to improve data quality, user experience, and operational efficiency. Your ability to analyze challenges, recommend solutions, and execute enhancements will directly contribute to business performance and user satisfaction.

We are looking for someone who thrives in a collaborative environment and can balance day-to-day operational support with longer-term improvement initiatives. You will have the opportunity to lead projects, influence best practices, and help shape how digital tools support critical business processes. Your expertise will enable teams to work more effectively, make informed decisions, and leverage CRM capabilities to their fullest potential.

Success in this position requires a proactive mindset, strong attention to detail, and the ability to work independently while managing multiple priorities. The ideal candidate is comfortable navigating cross-functional relationships, communicating with stakeholders at all levels, and translating business needs into practical system solutions.

By joining our team, you will become a key contributor to our digital transformation efforts, helping ensure that our CRM platform remains scalable, efficient, and aligned with evolving business needs. If you enjoy solving complex problems, supporting users, and driving continuous improvement, this is an opportunity to make a meaningful impact within a growing and dynamic organization.

** We're looking for someone who has:*
* + A bachelor's degree or an equivalent combination of education and relevant experience.

+ 5 to 7+ years of experience in CRM administration, business systems, or digital operations.

+ Hands-on experience supporting CRM configuration, workflow automation, reporting, and data management.

+ Experience gathering business requirements and supporting system enhancements from concept through implementation.

+ Strong analytical, problem-solving, communication, and documentation skills.

+ Experience working with CRM platforms such as  
** Salesforce, SAP C4C, or Microsoft Dynamics** .

** Preferred qualifications include:*
* + Salesforce Certified Administrator credential.

+ Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and the Lightning Platform.

+ Experience supporting integrations between CRM and ERP systems, such as SAP.

+ Familiarity with Agile methodologies and project delivery practices.

+

Experience with in the manufacturing or building materials industry.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values:
Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Being a worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction, and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group's commitment is guided by its purpose,  **"Making the World a Better Home."*
*
- Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at  SGNA_H .

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs…