Sales Support Associate Lead

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA (Fair Credit Reporting Act) - focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements.

This role reports directly to the Senior Manager - Sales Support Operations division.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• In this role, you will be responsible for developing a highly functioning support team by leading timely execution, quality, and accuracy of all work performed by your team.
• Establish and maintain strong working relationships with internal and external customers.
• Manage and direct the team’s day‑to‑day activities, with a clear understanding of workflow management and resource allocation.
• Spend approximately 20% of time performing similar work as those supervised.
• Prepare mid‑year and end‑of‑year reviews by analyzing productivity, quality of work, and departmental contributions.
• Monitor, maintain, and help improve employee performance through consistent feedback and coaching.
• Mentor and develop associates and support professional growth.
• Assist with cross‑departmental projects to timely and successful completion.
• Perform special projects as needed.

Required Knowledge and Experiences

• High school diploma required; associate’s degree preferred
• Prior leadership experience preferred
• Previous sales and/or support work experience strongly desired
• Demonstrated ability to be resourceful, multitask effectively, and work independently
• Strong listening and communication skills (written and verbal), with the ability to make independent decisions
• Proactively generates ideas for improvement and provides recommendations to enhance processes and procedures
• Curious mindset with a desire to understand existing perspectives and workflows
• Strong attention to detail with analytical skills and the ability to grasp, retain, and apply concepts
• Ability to prioritize work in a fast‑paced environment to meet productivity standards, deadlines, and departmental SLEs
• Consistently meets established productivity standards and deadlines

Required Technical Skills

• Experience with Salesforce.
• Strong mathematical and analytical skills with Excel proficiency

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Developing supervisory skills through on‑the‑job experience.
• Coordinating and assisting with daily team activities with supervision.
• Professional written and verbal communication skills.

Benefits that support every part of your life:

At Trans Union, we design benefits to help youfeel well, do well, and plan well—from day one.

For Your Health :
Enjoyday-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection :
We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&Dfor you and your family, andshort‑ and long‑term disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family :
From adoption assistance and fertility planning coveragetocaregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary

Care@Work membership…