CRM Analyst

Location: Malvern

The CRM Analyst is responsible for ensuring the accuracy, completeness, and integrity of Salesforce project, customer, and opportunity data across the organization. This role supports reliable forecasting, enhanced project tracking, and cross-functional visibility by auditing data, validating opportunities, monitoring pipeline health, and delivering actionable insights that support strategic decision-making.

The CRM Analyst partners closely with stakeholders across Sales, Marketing, Commercial Excellence, IT, and other business units to identify data gaps, drive CRM discipline, improve reporting accuracy, and strengthen pipeline management processes across Salesforce and connected business systems.

Bachelor's degree in Business, Analytics, Information Systems, Marketing, Finance, or a related field; equivalent experience may be considered.

2-5 years of experience in CRM administration, sales operations, business analysis, data analytics, or a related role.

Experience working with Salesforce or a comparable CRM platform.

Strong analytical, problem-solving, and data validation skills with exceptional attention to detail.

Experience creating reports, dashboards, and performance metrics.

Advanced proficiency in Microsoft Excel and other reporting tools.

Excellent organizational, communication, and stakeholder management skills.

Experience with SAP or other ERP systems is preferred.

Through the responsible development of innovative and sustainable building products, Certain Teed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110years.

Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name Certain Teed.

Today, Certain Teed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, Certain Teed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at  SGNA_H .

Employees have the flexibility to choose the benefits that best fit their individual needs:

- - Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.

- - Medical, Prescription Drug, Vision, and Dental Insurance
- - Healthcare Saving Account and Flexible Spending Account options
- - Live Well Wellness Program
- - Employee Assistance Program (EAP)
- - Paid Time Off and Paid Parental Leave
- - Retirement and Protection - Helping to make the future life you want a reality.

- - 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
- - Company-provided Life Insurance, AD&D, Short-Term Disability
- - Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
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- Additional Benefits - Helping shape the experience and impact you want
- - Group Legal
- - Identity Theft Protection
- - Auto and Home Insurance
- - Pet Insurance and Discounts
- - Back-up Child & Elder Care
- - Perk Spot Employee Discount Program-