Customer Service Representative - Freedom, PA

Job Opportunity for Military Affiliated Candidates

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Job Description:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Responsibility Level: Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment, providing proactive and supportive solutions via daily interaction with Sales and Field Operations, Manufacturing, Product Management, Marketing, Accounting, and Logistics.

Principal Duties:

• Communicate with factories, and field offices to ensure shipments are arranged per the customer's requirements and to the customer's satisfaction.
• Monitor orders and expedites factories to prevent delays that would incur additional costs to either the customer or Johnson Controls for late delivery.
• Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
• Follow-up on outstanding hold issues daily to clear as soon as possible and complete processing.
• Issue special shipping instructions to manufacturing plants and third party suppliers.
• Expedite and/or coordinate domestic trucking companies on deliveries to customers.
• Coordinate input of answers or information in IBS comments as received from the factories and/or transport carriers to ensure field office's questions are answered.
• Maintain and ensure the ongoing accuracy of information in IBS to be used by the factories.
• Review orders configured in Sel Nav as needed for technical information and contact Marketing or Product Management on behalf of field offices to resolve Sel Nav problems.
• Stock Chiller Processing: a. Verify stock chiller is still available b. Notify and expedite receipt of customer purchase order within 24 hours when the same stock unit is required by two or more offices c. Notify master scheduler of sale so the unit is marked sold and removed from the stock list to prevent any duplicate orders
• Quick ship / Rapid Ship / Express Ship: a. Communicate available options to the field per request b. Ensure available production slots if many units are ordered
• Any missing or incorrect documents or incorrect Sel Nav selections result in a Manufacturing Hold notice being sent to sales detailing the deficiencies. a. Notice is systematically sent. b. It includes details of the deficiency and any applicable information needed to correct it. c. Request revisions to orders as requested for specific technical changes required to manufacture of the units.
• Investigate and expedite factories to assist field offices in resolving requests which may involve under / over shipments, defective material, in transit damage, etc.
• Initiate communications with field offices to receive necessary documentation to coordinate arrangements for factory visits or…