Customer Service Representative - Dispatcher

Embark on a fulfilling career with Pelles Heating & Cooling Services as a full-time Service Dispatcher - Customer Service Rep (includes outbound calls to fill schedule) in Mars, PA!

Experience a wealth of benefits at Pelles Heating & Cooling Services, including a competitive pay scale of $18 - $25 per hour plus performance bonuses
. Our comprehensive package includes two weeks paid vacation, 7.5 paid holidays, tax free benefits, $600/year prepaid TASC card for eligible medical type expenses, WGB - Wellness Group Benefit, health insurance, dental, vision, $50K Company paid life insurance policy, AFLAC, quarterly team fun events, and more.

Immerse yourself in our professional company culture that values excellence, growth, and a supportive environment. Apply now for a rewarding career journey with us!

At Pelles Heating & Cooling Services, our mission is to create comfortable spaces for our customers by delivering exceptional heating and cooling services. We take pride in prioritizing our customers' needs and providing top-quality installations and maintenance. Our friendly team works collaboratively, supporting each other and fostering an atmosphere of growth and camaraderie.

We value work-life balance, that allows you to maintain a fulfilling personal life while excelling in your career. Our commitment to your professional development is unwavering, as we provide paid training and opportunities to enhance your skills. Quarterly social events bring us together to celebrate our successes and build lasting connections.

As a Service Dispatcher - Customer Service Rep, your role is a cornerstone of our commitment to excellence. Navigate through a workday that demands precise management of customer interactions across diverse channels, showcasing your adeptness in addressing inquiries with professionalism and accuracy. Your organizational finesse is on display as you seamlessly coordinate schedules, ensuring the timely dispatch of field technicians to address service appointments.

Behind the scenes, your attention to detail shines through as you diligently manage administrative tasks, maintaining meticulous records that contribute to the operational efficiency of our services.

Here at Pelles Heating & Cooling Services, we need someone who has a friendly attitude and an eagerness to learn and advance. Meeting the following qualifications is required.

• 1 year of customer service experience
• Service Titan experience
• Experience using Microsoft Word and Excel
• Geographical knowledge of the service area and map-reading skills
• Exceptional communication and customer service skills

Ready to chart a course toward professional growth? Apply now and experience our streamlined, professional, and mobile-friendly initial application process. We hope to meet you soon!

Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.