Customer Service Representative; Hybrid - 1st Shift

Must be in commutable distance to either Export, PA or Columbus, OH offices.

• 1st Shift
• Overtime based on business needs

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Required

• High School Diploma or GED
• 2+ years’ relevant work experience
• Ideal candidate lives within commutable distance from the Export, PA, or Columbus, OH Stryker locations

Preferred

• SAP - highly preferred
• Experience as account representative; ERP, CRM systems

Pay rate will not be below any applicable local minimum wage rates.