Customer Service Representative

Overview

We are seeking a Customer Service Representative to join our fast-paced team in Glenside, PA. This role supports high-volume inbound calls and emails, coordinates service requests, and handles escalated customer concerns with a strong focus on de-escalation and resolution. The ideal candidate is calm under pressure, confident in difficult conversations, and skilled at turning frustrated customers into satisfied ones.

Pay: $15.00–$20.00 per hour

Location: Glenside, PA (In-Person)

Schedule: Full-Time | Monday–Friday | Rotating shifts between 8:30 AM–6:00 PM (overtime as needed)

• Handle high-volume inbound calls and emails professionally
• Schedule appliance repairs, deliveries, and installations
• De-escalate escalated customer issues using empathy and problem-solving
• Resolve complaints, service disruptions, and time-sensitive issues
• Communicate clearly with customers and set realistic expectations
• Collaborate with internal teams to resolve complex cases
• Document cases and resolutions accurately
• Identify recurring issues and suggest process improvements

• 1–3 years of customer service or call center experience
• Strong de-escalation and conflict-resolution skills
• Excellent verbal and written communication
• Ability to multitask in a fast-paced environment
• Comfortable navigating multiple systems; typing 60+ WPM
• Strong organizational and time-management skills
• Dependable, professional, and customer-focused
• Willingness to work occasional overtime

• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off
• On-the-job training
• Opportunities for growth