Float Customer Service Representative

Position: Float Customer Service Representative I

Location: Gratz, PA

Job : 421

# of Openings: 1

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you’ll be appreciated and celebrated for who you are every day.

Bank of Bird-in-Hand is actively seeking a Float Customer Service Representative I to join our team at Lykens Valley. Float CSR I is responsible for the opening and processing of new accounts of all types; the cross-selling of institution services to customers and prospective customers; providing support to other branch personnel, e.g., documentation, etc.

• Assist customers with opening all types of deposit accounts.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Assist customers with routine account‑related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Perform teller duties as needed.

• Previous Banking Experience

• High School Diploma or equivalent required
• 2+ years of customer service experience

• 401(k) Retirement Plan with 4% Company Contribution
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.