Citizens Teller

Overview

Description starts at $19 / hour and up.

As a Citizens Teller
, you make a real difference for our customers and the branch team.

You’ll greet customers in our lobbies. You’re comfortable with technology to demonstrate how to use our mobile app or ATMs to complete simple transactions. You’ll create positive experiences for customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will help educate customers and allow you to respond to questions and concerns.

All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

• Meaningful work and relationships – Help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school, or helping them realize long-term financial goals.
• Commitment to community – 4 hours of paid time off annually for volunteering (separate from regular PTO) and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, rewards, and upskilling – Opportunities to grow your career through training, coaching, and development resources that enable you to pursue your talents and interests.
• Exceptional benefits – Comprehensive health care coverage, 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare:
  Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration
• Process-oriented, energetic, detail-oriented and able to multitask effectively

• Hours per Week: 40
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.