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On-Site Service Desk Agent — IT Support & Career
Job in
Bala Cynwyd, Montgomery County, Pennsylvania, 19004, USA
Listed on 2026-06-03
Listing for:
Pep Boys
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Bala Cynwyd
Pep Boys in Bala Cynwyd, PA, is seeking a dedicated customer service analyst to handle first-level support calls. This role involves logging incidents into the Jira system, providing resolutions, and escalating unresolved issues to senior support.
The ideal candidate will possess strong customer service skills, a degree in Computer Technology or related certification, and be willing to work flexible hours, including nights and weekends. A supportive team environment and opportunities for career growth are offered.
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