More jobs:
Customer Service Representative
Job in
Annville, Lebanon County, Pennsylvania, 17003, USA
Listed on 2026-06-11
Listing for:
DHL (Deutsche Post)
Full Time
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Position:
Customer Service Representative
Shift: 1st Shift
Hours:
7am-3pm (Monday through Thurs), 6am-2pm (Friday)
Days:
Monday
- Friday
Pay: $18.45 per hour
Required Qualifications:
Ability to commute to the Mechanicsburg location until August and then move to the new Annville facility later in 2026
Preferred Qualifications:
Previous customer service experience, ability to comfortable handle large volumes on emails daily, export filing experiene a plus!
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
* Affordable medical, dental, and vision coverage available beginning on your 30th day
* PTO program for all associates, including paid holidays and vacation
* 401(k) with generous company match
* Tuition reimbursement program
* Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role
Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
* Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
* Maintain customer records and update account information.
* Maintain financial accounts by processing customer adjustments.
* Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
* Perform other duties as assigned.
Required
Education and Experience:
* High School Diploma or Equivalent
* 0-12 months of system, data entry or reporting experience
* 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
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