Consumer Support Associate-Part Time

Location: Mcadoo

Job Type

Part-time

Description

The Consumer Support Associate is responsible for delivering exceptional support to Little Leaf Farms consumers through effective communication and issue resolution. They serve as a key point of contact for consumers - responding to inquiries, addressing product related questions and concerns, and ensuring a positive experience that reflects and strengthens the brand.

Requirements

Core Responsibilities:

• Answer and direct incoming phone and email inquiries through Zendesk.

• Track and manage all consumer feedback through Zendesk and Sprout Social.

• Generate weekly, monthly and yearly reports on consumer feedback.

• Escalate urgent feedback to appropriate teams in a timely manner.

• Manage and optimize customer service tools (phone, Zendesk, etc.).

• Mail coupons to consumers on a weekly basis.

Qualifications:

• At least 1 year of relevant experience in customer service.

• Excellent written and verbal communication skills to foster positive relationships with consumers.

• Comfortable working in and assisting others through company help desk software, such as Zendesk.

• Proficient knowledge of Microsoft Office tools and Outlook.

• Time management skills and the ability to establish reasonable and attainable deadlines for resolution.

• High attention to detail and strong organizational skills.

• Energetic and personable individual with a genuine passion for connecting with people.

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NOTE:

This position requires weekend availability, hours per day are flexible.

• Fluent in Spanish is a plus.

Salary Description

Starting Rate $20.00/hour