Senior Box Office Manager

Location: Conshohocken

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Position Title:

Senior Box Office Manager

Department:
Box Office

Reports To:

Finance Director

Compensation: $80,000- $83,000 Annual Salary

Classification:
Full Time, Salaried, Exempt

Location:

Toyota Arena

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position:
The Greater Ontario area venues, including Toyota Arena, ONT Field, and the Ontario Convention Center, are seeking an opening position for a Senior Box Office Manager.

Essential Duties and Responsibilities:

• Directs and oversees the internal control of daily operations as outlined in the Box Office Manual
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration
• Builds and modifies all computer ticket events and issues computer access codes to facility management
• Builds seating configurations for each event on the computer ticket system in coordination with the promoter, production coordinator and marketing director.
• Coordinates the house scale for all ticket events
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
• Prepares and presents the final box office statement for settlement of each event.
• Provides the finance department with a certified event audit statement in a timely manner, to be used at time of settlement
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
• Establishes files on each event that consist of seats on-hold for the building and promoter, event audits and ticket inventory schedules
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed
• Opens and or closes ticket window as required
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions
• Prepares and submits daily report of business transactions
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks Answers phones, takes, and delivers messages, and provides information to visitors and callers
• Distributes information to staff and to required outside authorities. Handles pre-event correspondence and sends information…