Field Service Support Associate

Field Service Support Associate

Location: Plant 2 – Douglassville, PA

Schedule: Monday–Friday | 7:00AM–3:30PM | Full-time on-site

Classification: Non-Exempt

Compensation: Competitive hourly rate range $25 - $35 per hour based on experience, skills, and market data.

If you’re someone who enjoys solving problems, staying organized, communicating with customers, and supporting fast-moving service operations—this role will feel like a strong fit.

At American Crane & Equipment Corporation (ACECO), we’re looking for a Field Service Support Associate to help support customer communication, service coordination, proposals, and day-to-day operational support for our Industrial Crane Services team.

This is not a “sit back and wait for instructions” role—this position requires responsiveness, attention to detail, and the ability to keep multiple moving pieces organized.

You won’t get lost here—your work will directly support customers, technicians, and revenue-generating service operations.

This is a developmental service support role designed to build foundational knowledge in service operations, customer communication, proposal coordination, and technical support. You’ll spend your time supporting service activity, helping customers, coordinating internally, and learning the full lifecycle of industrial field service operations.

• Stay organized and follow through on commitments
• Communicate professionally and respond promptly
• Enjoy learning technical products and service operations
• Can balance multiple priorities without losing accuracy

• Prefer repetitive work with little interaction
• Need constant direction to stay productive
• Become overwhelmed in fast‑paced service environments

• Learn ACECO service workflows, systems, and communication processes
• Build confidence communicating with customers and internal teams
• Support proposals, scheduling, and service coordination with increasing independence
• Maintain accurate CRM and service documentation
• Demonstrate reliability, responsiveness, and strong follow‑through
• Career Growth – Development path into increased proposal and account ownership
• Hands‑On Industry Exposure – Learn industrial service operations and crane systems
• Team Environment – Work closely with service, sales, and operations professionals
• Skill Development – Build experience in customer support, coordination, and technical services
• Impact – Your work directly supports customers and service execution

Customer Communication & Support

• Respond to incoming service calls, emails, and customer inquiries
• Provide timely updates regarding service needs and next steps
• Support outbound customer follow‑up communication
• Build professional relationships with customers and internal teams

Proposal & Order Support

• Assist with preparation of service proposals and estimates
• Support order write‑ups and service documentation
• Track proposals throughout the sales cycle and maintain status updates
• Review service reports for accuracy and completeness

Service & Operations Coordination

• Assist with parts sourcing and coordination
• Support scheduling and coordination of service‑related activities
• Help facilitate communication between technicians, sales, and operations teams
• Support basic project coordination and follow‑up tasks

CRM & Administrative Support

• Maintain accurate records within CRM and internal systems
• Track customer interactions, proposals, and follow‑up activities
• Support sales and service teams with operational and administrative needs

Learning & Development

• Develop understanding of crane products and service offerings
• Learn service support workflows and operational processes
• Progress toward ownership of smaller proposals, accounts, and customer interactions

Education

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business or related field preferred

Experience

• 0–2 years of experience in customer service, administrative support, or sales support preferred
• Exposure to industrial, manufacturing, or service environments preferred

Technical & Administrative Skills

• Strong verbal and written communication skills
• Basic…