Telephone Operator

Location: Somerset

In this role, you'll serve as the welcoming first point of contact for the public and all UPMC Somerset departments, supporting both routine and emergency communications. This is a casual, as‑needed position designed to help fill schedule gaps, with varying shifts in a department that operates 24/7/365.

Responsibilities

+ You'll answer multiple telephone lines while delivering professional, friendly customer service and using required phrasing on every call.

+ You'll quickly assess caller needs (requested extension, information, or service) and transfer calls accurately.

+ You'll initiate voice pages, process emergency codes and STAT pages, and provide updates on pages in progress.

+ You'll share physician on‑call information and dialing instructions with patients and callers as requested.

+ You'll support multiple answering service clients by following individualized protocols.

+ You may complete system data entry when needed.

+ You may assist with training new telephone/switchboard operators.

+ High school graduate or equivalent.

+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran