Customer Service Rep

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development
• Flexible schedule
• Free food & snacks
• Free uniforms

Customer Service and Sales professionals – are you looking for a way to turn your customer service background and engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates to serve as a Customer Service Representative to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide, as well as our service model. No construction experience required, but a plus. You will also be a key component in managing the daily schedule, listening to customers and helping them solve their problems. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity to grow toward a leadership role, and apply your skills to a job where you will face different challenges and solve new problems each day. We offer highly competitive compensation and future benefit options, and the chance to work with a national organization that still maintains the flexibility and tight‑knit feel of a locally owned franchise.

As a Customer Service Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require providing customers with information and expert advice on our services, pricing, and availability, and providing logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

• Respond to job leads in a timely manner
• Coordinate the schedule and material ordering for multiple craftsmen and projects
• Utilize our dispatching & schedule management software
• Return customers calls as needed and follow up with past customers
• Perform paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

We are looking for professionals who are highly organized and detail-oriented, with strong administrative and multitasking skills. It is important that you display excellent verbal and written communication and interpersonal skills, and the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

• High school diploma or GED
• 1-3 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Construction knowledge a plus
• Basic understanding of sales and/or marketing
• Customer-facing experience, a plus

$18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.