Customer Service Representative West Grove, PA
Job in
West Grove, Chester County, Pennsylvania, 19390, USA
Listed on 2026-06-27
Listing for:
Robert Half
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Location: West Grove
Customer Service Representative
We are looking for a Customer Service Representative to join a busy onsite team in Pennsylvania. This contract position supports daily customer interactions, order processing, and service-related follow-up while helping maintain accurate information across each request. The ideal candidate brings strong communication skills, a clear phone presence, and a careful approach to reviewing details in a fast-paced environment.
Responsibilities- Handle inbound customer inquiries by phone and provide clear, timely updates on orders and shipment status.
- Enter customer orders accurately into the system and confirm information before processing.
- Support claim documentation by gathering required details and completing service-related records.
- Review incoming orders for accuracy, verify key information, and follow up when clarification is needed.
- Respond to a steady volume of daily calls while delivering courteous and detail-focused customer support.
- Work closely with a small team to keep customer requests organized and resolved efficiently.
- Maintain complete and accurate files related to orders, claims, and customer communications.
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