Customer Service Representative West Grove, PA

Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team in Pennsylvania. This contract position supports daily customer interactions, order processing, and service-related follow-up while helping maintain accurate information across each request. The ideal candidate brings strong communication skills, a clear phone presence, and a careful approach to reviewing details in a fast-paced environment.

• Handle inbound customer inquiries by phone and provide clear, timely updates on orders and shipment status.
• Enter customer orders accurately into the system and confirm information before processing.
• Support claim documentation by gathering required details and completing service-related records.
• Review incoming orders for accuracy, verify key information, and follow up when clarification is needed.
• Respond to a steady volume of daily calls while delivering courteous and detail-focused customer support.
• Work closely with a small team to keep customer requests organized and resolved efficiently.
• Maintain complete and accurate files related to orders, claims, and customer communications.