Business Development - Service Agent

Customer Service Representative

Providing optimal level customer service effectively drive customer traffic to all service drives by making outbound campaign calls, while also handling inbound inquiries and appointments.

• Meet minimum standards of 80 calls and 30 appointments
• Answer incoming calls promptly and effectively
• Handle inbound service appointment inquiries efficiently
• Transfer inbound calls accordingly
• Effectively manage campaign call lists
• Produce additional service traffic through outbound calls
• Understand the schedule of each service drive and set appointments accordingly
• Maintain follow-up schedule for each campaign
• Use extreme customer service when assisting customers with call needs
• Stay up to date on all dealership personnel and phone call transfer processes
• Professional communication with customers
• Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break

Reports to:

Business Development Manager

Minimum Qualifications, Skills, Work Experience Requirements

• Understanding of Stuckey Automotive's excellent customer service
• Honesty, integrity, trustworthiness, kindness
• Driven and passionate to achieve growth and goals within the BDC
• Excellent communication skills
• Strong professional manners