Client Service Representative

What You’ll Do

As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will:

• Welcome clients and patients warmly, providing a positive first impression
• Answer phones, respond to emails, and schedule appointments efficiently
• Assist with check-ins and check-outs
• Maintain accurate records and ensure all client information is up-to-date
• Help manage a clean, organized, and welcoming front desk area

This is a full-time position

• Starting at $16.00/hour

At Hickory Pet Inn, we take care of our team in the same way we care for our patients — wholeheartedly. We offer:

• Supportive culture with social events and team-building activities
• Competitive paid time off and holiday pay
• 401(k) plan with a strong employer match

• Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
• Comfortable multitasking in a busy, high-energy environment
• Skilled in communication and conflict resolution
• Compassionate, empathetic, and team-oriented
• Excited to learn and grow within a supportive hospital setting

Help us continue delivering exceptional care at Hickory Pet Inn!