Part-Time, Seasonal, PA Wilds Community Connector - Kinzua Bridge State Park

Summary

PA Wilds Community Connectors are considered the front line to a positive and memorable experience while visiting the Kinzua Bridge State Park. Their role is to enhance a visitor’s experience by providing top‑notch customer service relating to PA Wilds Conservation Shop activities and general park/facility questions while encouraging the exploration of the surrounding community and PA Wilds region.

• Engage directly with customers either by telephone, electronically, or face‑to‑face.
• Communicate with guests visiting the center, answering questions about the artisan product assortment, exhibits, the surrounding community, and the PA Wilds region.
• Manage inventory and prepare merchandise for purchase, in the physical location and the online Marketplace.
• Assist the store manager with developing designs using the PA Wilds logo.
• Operate an iPad, a point‑of‑sale system, and a laptop computer.
• Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and preparing deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Resolve customer inquiries and complaints.
• Assist with PA Wilds Center programs and projects as needed.
• Frequently move about the retail space to help customers, stock items, clean displays, etc.
• Must be able to remain in a non‑stationary position 50% of the time.
• Frequently move stock weighing up to 40 pounds across the facility from the stocking area to the retail space.

• Provide feedback on the efficiency of the customer service process with management.
• Direct requests and unresolved issues to the designated resource.
• Frequently clean shelves, counters, tables, and reset merchandise displays.
• Occasionally ascend/descend a ladder to stock products and supplies.

• High school diploma, general education degree or equivalent, or current high school students of at least 16 years.
• Knowledge of customer service principles and practices.
• Knowledge of e‑commerce platforms.
• Familiarity with iPad.
• Knowledge of both Windows and iOS.
• Ability to work without supervision.

• Interpersonal, listening, and communication skills – verbal and written.
• Attention to detail and accuracy.
• Customer service orientation.
• Adaptability.
• Initiative.
• Stress tolerance.
• Knowledge of the local community and/or PA Wilds.

Job Type: Part‑Time, Hourly, Non‑Exempt.

Seasonal position with the bulk of the hours scheduled between May and October.

Schedules include a variety of day, evening, and weekend hours.

PA Wilds Center is an Equal Opportunity Provider.