Customer Solution Specialist

Responsibilities

• Provide customers with a hassle-free experience related to orders, inquiries, complaints, and other requests.
• Build and maintain relationships with customers that strengthens our partnership with them.
• Drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
• Handle all customer needs in a timely and professional manner.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.

• High School diploma
• Minimum of two years Customer Service experience
• Excellent Verbal/Written Communication and Interpersonal Skills
• Problem Solving and Logic Skills
• Time management and organizational skills
• Attention to detail
• Ability to work both independently and as a member of a team
• Proficiency using Microsoft office products