Customer Fulfillment Coordinator

Responsibilities

• support customers throughout their service journey
• be the customer’s primary point of contact during the service process
• provide clear updates, coordinate internal progress checks
• ensure expectations are aligned from start to finish
• contribute to the overall success and growth of the organization
• coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers
• communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers
• monitor order execution status and proactively notify customers of risks, delays, or required changes

• associate’s degree in business administration or related discipline
• 3–5 years of experience in customer service, field coordination, or project support
• proven ability to manage multiple customer touchpoints and coordinate across internal teams
• familiarity with logistics, service scheduling, or supply chain dependencies
• skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments
• understanding of Field Service, Service Center, and Logistics Scheduling Dependencies
• ability to identify risks early and elevate appropriately
• professional relationship management under time-sensitive conditions