Support Specialist

Job Summary

We are seeking a Support Specialist to join our team and provide technical support, and problem-solving solutions to our customers. The ideal candidate has excellent customer service and troubleshooting skills and is able to provide timely and efficient resolutions to customer inquiries.

• Provide customer service and technical support via telephone, email, and chat
• Respond to customer inquiries and troubleshoot issues
• Collect customer feedback and provide product and service information
• Maintain customer records and follow up on requests/issues
• Document customer interactions and provide reports
• Monitor customer service metrics and maintain standards
• Develop and maintain customer relationships

• Bachelor’s degree in a related field preferred
• Previous customer service or technical support experience
• Excellent communication, problem-solving, and customer service skills
• Able to work independently and in a team environment
• Proficient in MS Office
• Knowledge of customer service best practices
• Able to learn quickly and adapt to changing strategies and processes
• Strong organizational skills and attention to detail

• Medical, Dental and Vision Coverage
• 401k Benefits
• Career Advancement
• Mypath Medals Program