Customer Solution Specialist; CSS - Hybrid Eligible

Position Summary

The Customer Solution Specialist provides customers with a hassle‑free experience related to orders, inquiries, complaints, and other requests. This role builds and maintains relationships with customers, driving team goals by meeting individual metrics while supporting continuous improvement efforts.

• Handle all customer needs in a timely and professional manner, including entering orders, answering phones, responding to emails promptly, processing requests for quotes, issuing material return authorizations, issuing credits, expediting orders, and providing product information.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.
• Adhere to department work instructions and processes.
• Maintain product and professional knowledge by attending trainings and reviewing relevant materials.

• Minimum of two years of customer service experience.
• Excellent verbal, written, and interpersonal communication skills.
• Problem‑solving and logical reasoning skills.
• Time‑management and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office products.

• Microsoft Word – Advanced
• Microsoft Excel – Advanced
• Microsoft Outlook – Intermediate
• Detail Oriented – Advanced
• Planning/Organizational – Intermediate
• Teamwork – Intermediate
• Problem Solving – Advanced
• Communication – Verbal – Advanced

• ERP System Knowledge – Some Knowledge
• Team Player – Works well as a member of a group
• Detail Oriented – Capable of carrying out a given task with all necessary details

Sedentary work that involves sitting most of the time, with occasional walking or standing.

Cresco, PA 18326, USA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.