Customer Service Specialist

Customer Service Specialist

Come check out Turkey Hill! We're a growing, nationwide company, born and raised in Southcentral Pennsylvania, that has been creating delicious ice cream and beverages since 1931. We offer competitive pay, great benefits, and leadership development opportunities with career-growth potential – join our team today!

The Customer Service Specialist makes an impact by:

• Performing all responsibilities of the Customer Service Representative position, including customer communications, data entry, order processing, and inventory management.
• Serving as a Subject Matter Expert (SME) for designated departmental processes, systems, and procedures, providing guidance and support to team members.
• Investigating and resolving escalated or second-level order and delivery issues for all Direct Store Delivery (DSD) accounts.
• Auditing, reconciling, and verifying product movement and inventory transactions to ensure accurate deliveries, inventory records, and customer billing.
• Identifying opportunities for process improvements and assisting in implementing solutions that enhance efficiency, accuracy, and customer satisfaction.
• Acting as a resource for training and onboarding team members on departmental processes and systems.
• Collaborating with cross-functional teams to resolve issues, improve workflows, and support business objectives.
• Performing all duties within established Good Manufacturing Practice (GMP) and FSMA guidelines as well as all safety regulations.
• Complying with Safe Quality Foods (SQF) food safety and quality standards.
• Performing all other duties as assigned.

You could be a great fit if you have these things:

• High school diploma or equivalent required.
• Minimum of three (3) years of experience in customer service, a call center environment, or a related field.
• Previous experience in an advanced customer service role, or demonstrated progression of responsibilities and scope within prior positions, preferred.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and computer skills, with the ability to work effectively across multiple systems and applications.

Physical Demands:

• The employee is required to talk and/or hear in an office setting (noise level is low) and manufacturing setting where noise levels can be high (PPE required).
• The employee is frequently required to stand and walk in an office or manufacturing environment from 4-8+ hours.
• The employee must be able to ascend and descend stairs, and where applicable and when necessary, to perform various job-related tasks.
• Must be able to position self to move, reach with arms/hands, stoop, kneel, crouch, or crawl as needed to perform various job-related tasks.
• The employee must be able to inspect all job-related equipment (office or floor) to ensure it is in good working condition prior to use. Must be able to use hands/fingers to handle (or feel) to operate various types of office equipment.
• Must be able to operate all job-related equipment (powered, hand or office) as required.
• Vision requirements: close vision, distance vision, peripheral vision, and depth perception and adjust focus.
• Ability to lift 20 pounds and/or push/pull 20 pounds on a regular or occasional basis.
• Must have ability to travel to clients, customers, or other work sites by a variety of transportation methods.

Our associates enjoy these awesome benefits:

• Medical, dental, vision & prescription
• Life insurance, short-term & long-term disability
• 401(k) with company match – immediately vested
• Employee Assistance Program (EAP)
• Earn vacation and PTO
• Educational assistance reimbursement
• Company bonus plan
• Free ice cream and beverages!