Service Writer

Overview

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Writer, you will be responsible for service and maintenance related administrative duties, including work order completion, technician time tracking, warranty recovery, and preventive maintenance currency. You will also schedule, maintain equipment files, process service related invoices, handle customer inquiries, and keep the service department informed of service bulletins and general information.

• Work Order Completions – open and close work orders with accurate information.
• Technician Time Reporting – record all paid hours available for work accurately and timely.
• Warranty Management – create and submit all tasks eligible for warranty, monitor reporting, and ensure claims are closed.
• Preventive Maintenance – run reports, schedule work, and maintain a high level of fleet currency.
• Equipment Maintenance – resolve maintenance related issues with high urgency.
• Customer Communications – keep management informed of customer concerns.
• Invoice Processing – code service‑related invoices to the correct General Ledger accounts.
• Other duties assigned as needed.

• High School diploma or equivalent.
• Valid driver’s license with an acceptable driving record.
• 1–2 years of experience in a shop or service environment.
• Basic computer skills.
• Attention to detail.
• Ability to multi‑task in a busy environment.
• High sense of urgency regarding customer service.
• Superior customer service, teamwork, and verbal/written communication skills.

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation (Buy Up Program – US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• Inclusive and welcoming culture
• Comprehensive U.S. benefit offerings (click for details)
• Canadian benefits available (click for details)

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point in the application process, please email  for assistance. United Rentals proudly hires active duty members, veterans, reservists, and their families.