Sales & Service Representative – Customer Care Center

Responsibilities

• Handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks.
• Expand the conversation by presenting products and services that will grow their relationship with PNC.
• Educate customers on best options for their individual situation.
• Maintain high levels of customer satisfaction consistent with PNC's core values.
• Performs customer service and sales support activities and initiatives.
• Transitions service conversations to present sales opportunities.
• Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred
  
  Skills:
  
  Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
• Competencies:
  
  Accuracy and Attention to Detail, Customer Experience Management, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Selling, Tech Savvy
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Demonstrates strong customer service skills and the ability to effectively communicate and resolve inquiries while promoting products and services. Capable of managing multiple priorities and maintaining high levels of customer satisfaction.

• Customer Service
• Sales Support
• Effective Communications
• Problem Solving
• Relationship Building

• Customer Experience Management
• Fraud Detection and Prevention
• Technical Support
• Products and Services Knowledge
• Decision Making

• Accountability
• Attention to Detail
• Results-Oriented
• Continual Improvement Process
• Customer Interactions