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Customer Success – Account Manager
Job in
Export, Westmoreland County, Pennsylvania, 15632, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Mgr./ CSM, CRM Systems & Management, Client Relationship Management -
Sales
Account Manager, Customer Success Mgr./ CSM, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
- Be the Voice of the Customer
- Serve as the primary point of contact for assigned customer accounts.
- Build strong, long-term relationships based on trust, responsiveness, and partnership.
- Provide outstanding support through phone, email, virtual meetings, and occasional in-person interactions.
- Partner with customers to understand their needs and advocate for solutions internally.
- Drive Account Success
- Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
- Provide product expertise, answer questions, and help customers identify the best solutions for their business.
- Identify opportunities to grow existing accounts through upselling, cross-selling, and expanded product offerings.
- Collaborate with Sales to onboard new customers and ensure a seamless customer experience.
- Lead Cross-Functional Execution
- Coordinate with Operations, Production, Logistics, Finance, and other teams to ensure customer commitments are met.
- Manage customer-specific projects and priorities from initiation through completion.
- Help resolve challenges quickly and proactively while keeping customers informed every step of the way.
- Turn Data into Action
- Analyze sales trends, customer activity, and account performance to identify opportunities and risks.
- Develop reports and provide recommendations that support business growth and operational improvements.
- Support forecasting, strategic planning, and decision-making through data-driven insights.
- Deliver Exceptional Service
- Resolve customer concerns professionally and efficiently.
- Maintain accurate account information and activity records within CRM systems.
- Consistently uphold Rite Screen's commitment to service, quality, and customer satisfaction.
- Bachelor's degree in Business Administration, Marketing, or a related field required.
- 6+ years of experience in customer service, inside sales, account management, or a related customer-facing role, preferably within the building products industry or a similar manufacturing environment.
- Proven experience managing customer relationships, coordinating cross-functional teams, and leading projects from initiation through completion.
- Background in sales, marketing, operations, or customer success strongly preferred.
- Strong ability to analyze data, identify trends, and present actionable business recommendations.
- Experience with order management, invoicing, ERP systems, CRM platforms, and customer account administration.
- Excellent written, verbal, and interpersonal communication skills.
- Strong problem-solving, conflict resolution, and negotiation abilities.
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to collaborate effectively with teams across departments and locations.
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