Member Service Representative Munhall & McMurray

Member Service Representative – Munhall & Mc Murray

Full time position

The Member Service position will be responsible for serving our members daily by opening new accounts, processing transactions, cross selling our products and services, and resolving technical issues.

• 401 K
• Dental
• Life
• Medical
• Vision

• Develop and maintain a knowledge base of the current and evolving products and services
• Properly identify members or potential members and document and update member records-based interactions
• Cross-sell products and services by providing information about the product
• Accurately perform teller and member service transactions such as deposits, withdrawals, shared certificates, opening & closing accounts, IRA's, etc.
• Troubleshoot and resolve problems and/or technical issues and concerns
• Handle all member inquiries and complaints in person, by phone, or electronic access
• Travel to other branch locations, as needed

• Previous experience in customer service, banking, or cash handling experience of 2-5 years
• Ability to build rapport with our members
• Ability to prioritize and multitask
• Ability to perform your work accurately in accordance with policies and procedures