Bilingual Customer Service Representative (2nd shift

Bilingual (Spanish-Speaking) Customer Service Representative - Afternoon / Evening Shift

Location:

Tyrone, PA (On-site). This is not a remote work opportunity.

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Inspection Go is transforming how homeowners manage and protect their most valuable investment — their home. With our innovative digital platform and the new Home Binder Assistant service, we've made it easier than ever for homeowners to organize, store, and share key information, all in one secure place. As we continue to grow, we're looking for a motivated, people-centered Customer Service Rep to join our high-energy, high-reward team.

If you thrive on building authentic connections, love solving problems, and have a passion for helping others while achieving your own professional goals, this is the opportunity for you!

Why Choose Inspection Go?

• Culture that supports you — We operate with authenticity, respect, and collaboration. You'll work alongside team members who believe in empowering each other.
• Career growth — Many of our team members have been promoted internally to higher paying roles or leadership positions. Here, you're not stuck — you're supported to advance.
• No cold calling! You'll be connecting with warm leads from our engaged partners and client referrals, allowing you to focus on what you do best: closing and building relationships.
• Modern, open office environment — Work in our beautiful downtown Tyrone location with a supportive, fun, and dynamic team, free snacks and coffee, and a collaborative spirit.
• Flexible scheduling — we help you build a schedule that works for you, including the ability to work 4 - 10 hour shifts.
• Compensation & benefits — Competitive base pay, commission opportunities, employee discounts, flexible scheduling, and opportunities for advancement.

The role of the Bilingual Customer Service Rep is an in-office position focused on effectively engaging with clients in English and Spanish to help support our diverse client base and remove language barriers to ensure every customer receives a tailored, professional experience.

You will seamlessly transition between English and Spanish to serve customers effectively, making outbound phone calls, answering inbound calls, and monitoring text responses to customers to follow up on services provided, review benefits included, and invite them to take a consultation call with a member of the Home Binder Assistant sales team.

What You'll Do:

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
• Communicate features, benefits, and value propositions clearly and persuasively.
• Complete sales activities (calls, texts, emails) to convert Spanish-speaking clients into scheduled meetings on your calendar
• Maintain accurate and up-to-date records in the company software tools.
• Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.
• Assist with translating customer-facing materials into conversational Spanish to ensure authenticity.

What You'll Bring:

• A positive, energetic mindset with a passion for people
• Excellent phone and in-person communication skills
• Motivation, perseverance, and a desire to grow a career
• Organizational skills to keep on top of details and client records
• Problem-solving skills to overcome objections
• Ability to work evenings

Other

Job Requirements:

The requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Certain physical conditions may preclude an individual from performing these required job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to speak, read, and write (legibly) in the English language without…