Customer Loyalty Representative

Customer Loyalty Representative

Salary: $45,000 annually + Commission

Build Relationships. Solve Problems. Keep Our Customers Happy.

Are you someone who enjoys helping people and finding solutions? Do you have a knack for turning a frustrated customer into a loyal one? If so, we'd love to meet you!

Earthwise Environmental Solutions/Big's Sanitation is seeking a Customer Retention Representative to join our growing team. This position plays a vital role in maintaining strong customer relationships by resolving concerns, preventing account cancellations, and identifying opportunities to improve our customers' service experience.

What You'll Do

• Respond to customers who are considering canceling service.
• Listen carefully to customer concerns and work to resolve issues promptly and professionally.
• Retain existing customers through excellent customer service and creative problem-solving.
• Educate customers on available services, pricing options, and service enhancements.
• Identify opportunities to upsell or cross-sell additional services when appropriate.
• Work closely with Dispatch, Customer Service, Operations, and Billing to ensure customer issues are resolved.
• Document customer interactions accurately within company software.
• Follow up with customers to ensure satisfaction after concerns have been addressed.
• Meet or exceed monthly customer retention and sales goals.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service background with the ability to de-escalate difficult situations.
• Sales or account retention experience preferred.
• Strong negotiation and problem-solving skills.
• Comfortable working with computers and multiple software systems.
• Highly organized with strong attention to detail.
• Positive attitude and ability to work independently while contributing to a team environment.

What We Offer

• Competitive salary of $45,000 annually
• Commission opportunities based on customer retention and sales performance
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Company-paid Life Insurance
• Short-Term Disability
• Opportunity for advancement within a growing company

If you're motivated by helping customers, solving problems, and earning additional income through performance, we'd love to hear from you!
Apply today and become part of a team that values exceptional customer service and long-term customer relationships.

Compensation details:  Yearly Salary

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