Customer Experience Specialist

Nerdstogo

Nerds To Go  is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer's location or customers can drop by our service center.

The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the Nerds To Go  brand and the services we offer. The CS must ensure Nerds To Go  customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the Nerds To Go  store, including customer satisfaction, basic bookkeeping, and service call management.

• Provide exceptional customer service to every customer
• Answer inbound calls generated from our marketing and advertising activities
• Conduct outbound marketing, guerilla marketing, community outreach activities
• Assist with basic bookkeeping activities
• Schedule service calls using our field service management software

• People-oriented, with the mindset that the customer is always right
• Office management experience a plus
• Some experience in sales and marketing desired
• Assist manager with inventory activities

• Great culture
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $8.00 - $14.00 per hour

At Nerds To Go , our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.

We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, Nerds To Go  may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.