Call Center​/Customer Service Representative

Location: Irwin

Description

Our client is looking for a Call Center Representative to join their Support & Services team. This is a contract-to-hire opportunity offering $16-18/hour (DOE) with strong potential for long-term career growth and advancement throughout the organization.

Pay: $16.00-$18.00/hour

Position Type:
Contract-to-hire with long-term growth potential

Career Growth:
Strong opportunities for advancement both within the call center and in other areas of the organization

Schedule:

Monday-Friday, 8:00 AM-4:00 PM, 37.5-hour work week with unpaid 30-minute lunch plus two paid 10-minute breaks daily

Work Site Requirements:
Full onsite training Monday-Friday for approximately 3 months. After successful completion of training, employees can transition to a hybrid schedule with 2 days onsite and 3 days remote each week

Responsibilities:

+ Serve as the primary point of contact for taxpayers and business owners, providing exceptional customer service over the phone

+ Handle inbound calls related to account inquiries, tax collections, and general compliance questions

+ Respond to customer inquiries received through email and other digital channels

+ Conduct outbound follow-up calls for account verification and customer support

+ Accurately document customer interactions and update account information within internal systems

+ Learn and follow department procedures, security protocols, and compliance requirements

+ Stay informed on process updates and participate in ongoing training programs

+ Meet individual and team performance goals in a fast-paced call center environment

Requirements

Qualifications:

+ High school diploma or GED required

+ Previous call center or high-volume customer service experience preferred

+ Open to recent graduates with strong customer service experience and a willingness to learn

+ Strong verbal and written communication skills

+ Ability to navigate multiple computer systems and applications simultaneously

+ Excellent problem-solving, organizational, and time management skills

+ Comfortable working in a metrics-driven environment

+ Bilingual English/Spanish candidates are encouraged to apply

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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